![]() To verify that you're HP Printer is using the latest Firmware programming Version, please click HP Customer Support - Software and Driver Downloads. If still a no go, please continue to the next step.Īs I previously mentioned, an issue with your printers programming can cause your printer not to respond properly. Once the printer returns to the ready state, please test the copy function again. Your printer should power back up on its own.Leave the power cable disconnected for 60 seconds.With the printer ON disconnect the power cable from the rear of your printer.Should copying still fail, please proceed to the next step. Once your printer is plugged directly into a wall outlet for power please test the copy function again. Please ensure that your printer is not currently plugged into a power strip or surge protector as these can cause your printer not to get sufficient power and result in performance issues. Lack of power can cause your HP Printer not to respond properly. I am going to run you through some steps below to resolve this issue with you. Two things generally cause this failure: a power issue, or a programming issue. Now, if your printer is failing to copy and there is no response at all from your HP Envy when you attempt to run the copy, this generally indicates a hardware failure with the scanning/copying assembly built into your printer. I would like to assist you today with resolving this issue. I understand that you're experiencing copy and scan hardware issues with your HP ENVY 4500 e-All-in-One Printer. Business PCs, Workstations and Point of Sale Systems. ![]()
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